The small print
There’s no per-incident/time charged for any incidents raised, and the product has a flat cost per supported AWS workload.
You’re responsible for maintaining your own monitoring and triaging incident alerts, using our service to seek guidance from us if you’re unable to resolve the issue,
As a mission-critical service, support is on production only.
We have a fair usage policy that applies to this service, so recurring incidents of the same nature will trigger a review of your service with us.