We know the value of personal service
If we’re working on a project for you
An AWS certified engineer will be heavily involved right from the first meeting we have with you, alongside someone from our sales team—don’t worry, there’s no pushy selling here, we just want to make sure you get the solution your business needs.
When we start on your project, your dedicated solutions architect will stay with you for the duration.
Your project manager will oversee the running of the project and will (with your solutions architect) hold weekly video meetings with your team to ensure everything runs smoothly.
If we look after your platform on an ongoing basis
If you’re taking an ongoing service with us to maintain your platform, you’ll be assigned a principal engineer who will perform all the proactive work on your platform.
Your account manager and your principal engineer will hold a monthly catch up call with you, alongside quarterly roadmapping sessions to ensure we’re correctly prioritising proactive work on your infrastructure.