Green Monkey AV

Established in 2002, North West based Green Monkey AV Ltd is a business with a passion for all things audio visual.

They deliver a wide range of audio visual products and solutions, offering real value for money, coupled with an unrivalled customer service ethos at the heart of their operations.

GMAV’s customer list includes global brands such as BP, Barclays, British Airways and the BBC; so they need the very best hosting partner to guarantee uptime and optimum customer experience.

The Brief

Screen Shot 2016-04-08 at 07.52.10Green Monkey AV were experiencing major stability issues on their platform and as such required prompt expert assistance.

They came to us when their website and admin area were already down, looking for an emergency repair of their existing platform.

Green Monkey’s existing hosting consisted of a single server that was deployed onto AWS. Their environment had no high availability, no redundancy, and no backups. Along with stabilizing their platform and making it more robust, Green Monkey were looking for technical guidance so they could focus on their core business objectives,

The Solution

Due to the urgency of the situation, Steamhaus undertook a short amount of consultancy work first to bring GMAV’s website back online. Getting the site back online as quickly as possible was our main priority.

After getting them back online we weren’t comfortable letting Green Monkey go back to their old hosting environment, and neither were they.

Green Monkey AV wanted us to transfer their current website over to a dedicated virtual private server whilst their development agency (PushON) re-designed their site using Magento 2.

We came to the agreement that a Managed SteamCloud Server, our own cloud server platform, which comes with our Managed SysOps package, was what they needed to ensure no further problems.

steamcloud plus sysops copy

The principal benefits of this are:

  • 24×7 monitoring of the platform
  • 15 minute response to emergency situations
  • Proactive security patching
  • Additional support to undertake ad-hoc tasks

Full details of our Managed SysOps package can be found here.

A review of Green Monkey AV’s current AWS setup revealed that their infrastructure did not feature any aspect of high availability or backup system.

Steamhaus migrated and replicated the current environment from AWS, inclusive of the the live site, blog and the staging site.

The Results

After the initial consultancy, Green Monkey’s site was stable. However, it was the move over to SteamCloud that was the longterm fix.

We partnered with PushOn, acting as an extension of their technical team to ensure that everything was perfect with the hosting environment.

Our Cloud Architects completed optimisation work on the servers, resulting in a decrease in load times. This had positive effects on the amount of time visitors spent on the site and ultimately buying something.

Moving to the SteamCloud platform also meant that they received everything that they didn’t previously have: redundancy, backups and high availability.

"Having worked with the same developer who took care of all our hosting needs for a number of years, it was a big move for Green Monkey to change hosting provider.

"We spoke to a number of different firms and found dealing with Steamhaus an absolute pleasure right from the start. Their sales team are professional and personal, and spent the time to explain exactly what the service includes. Nothing was too much trouble, and their technical team took the time to explain the mechanics of the set up as I wanted to understand this.

"From the moment we made the decision to move with Steamhaus, the service has been impeccable.

"Fast response times to any queries raised on their easy-to-use portal, clear instructions and direction (in English rather than technical jargon) has made the move incredibly smooth, with absolutely no downtime on our live site throughout the switch over. Our new hosting is fast and reliable and they have even taken the time to make sure that we are set up with the same level of access to our site as we previously had.

"We feel we get real value for money and it's a pleasure dealing with all the staff at Steamhaus, from first contact, technical help and their administration team.

"I would highly recommend their personal, reliable and professional services."