Your developers will get access to a shared slack channel where they can ask questions to our AWS Certified Site Reliability Engineering (SRE) team during office hours.
Questions will generally be answered via Slack, or taken to a scheduled Zoom session if more in-depth discussions are required.
If an opinion of a more senior technician is required then we’ll escalate your request internally and feed back accordingly.
If you have anything that needs more involved consultancy work we can produce a statement of work for a consultancy session (half day minimum) at a discounted rate (compared to our standard day rate).
The service is charged at a flat monthly rate, according to the number of developers that need access to the service.