The onboarding process
If we’re doing a new build or migration to AWS, we’ll already know everything we need to about your platform and will be able to commence our SRE service immediately.
Most customers choose to get our full value after a consultancy project like this by taking our SRE service as our engineers will already know your platform and have a close working relationship with your team.
If you’re new to us, we’ll begin by performing a full audit of your platform. This will ensure that everything’s in place for us to be able to support the platform and apply the SLA to it.
Once that’s complete then we can commence the SRE service. During a kick-off meeting prior to the service starting we’ll take detailed notes of your business priorities and what’s critical to you.
We’ll need to set up appropriate monitoring checks to ensure we capture issues before they happen, and also to perform reactive repair if something unexpected happens. We’ll obviously need your help with this as you’ll know your application’s code better than we will.